Careers
We’re building a world-class organization that attracts, develops, excites and retains exceptional people. Why? Because we’re transforming an industry; and innovation requires excellence.
Ours is a team of leaders who seek to contribute their unique expertise to the design of ingenious solutions that effectively impact client performance. We boldly unite experience with advanced thinking. We are outliers who are driven to excellence, and impassioned to do what’s right. We are WCG IRB.
Current Career Opportunities at WCG IRB
Location: Puyallup, WA
Job Type: Full Time – Regular
Description and Requirements
The IT Service Desk Analyst will assist with providing front-line level 3 support services. The IT Service Desk Analyst will also be responsible for responding to, documenting and resolving help requests in a timely and efficient manner in accordance with established processes and SLA’s, assist with developing fixes and deployments of internal developed software products.
Education / Experience Requirements:
Associate’s degree (A. A.) or equivalent from two-year college or technical school
Qualifications:
Minimal 3 years’ experience in a similar role
Essential Duties:
- Own and drive to completion help requests in ticketing system as per established processes and SLA’s.
- Document the resolution of tickets and contribute to the content of the knowledgebase.
- Monitor ticket systems for incoming requests and work according to priority and severity.
- Create documentation required to implement client system changes utilizing established change control processes
- Provide support to the software development teams as required to assist with resolution of escalated tickets.
- Troubleshoot existing and arising application problems.
- Work with the escalation team to report and evaluate customer problems.
- Troubleshoot with company personnel on software product issues to minimize interruption of work operation.
- Troubleshoot software application issues and create necessary fixes which might entail code changes.
- Develop software fixes in accordance to established procedures and SDLC process
- Prepare and document build of software products and participate in the change control process.
- Own deployments of software products into QA and Production environments
- Explain problems and/or solutions to end user in laymen’s terms.
- Provide hardware and software recommendations to manager.
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status or any other status protected by law.
Location: Puyallup, WA
Job Type: Full Time – Regular
Description and Requirements
Our Senior Software Engineer will be using Microsoft software development stack, specifically .NET, C#, Azure and SQL, assist with the software development efforts for maintaining and enhancing applications. He/She will work within a fast paced environment as part of an agile team and provide technical guidance to BAs, testers and other software developers. Ability to quickly learn business applications and new technologies will be essential. Adhere to best practices and SDLC process while delivering software solutions on time and with quality.
Educational Requirements:
Bachelor’s degree or equivalent and 5 years of software development experience; or 8 years related experience and/or training; or equivalent combination of education and experience.
Qualification Requirements:
Minimum of 5+ years of similar experience
Essential Duties and Responsibilities:
- Own and drive to completion software solutions for assigned defects and enhancements using Microsoft .NET, Azure and SQL
- Own and drive to completion technical documentation for software solutions, including system design diagrams, architecture diagrams and required change control documentation
- Work as part of an agile team to deliver software solutions on time and with quality.
- Document the root cause and resolution of assigned tickets and contribute to the content of the IRB applications knowledgebase.
- Work assigned tickets according to priority and severity and communicate timely to end user and manager on ticket status and progress.
- Create documentation required to implement client system changes utilizing established change control processes
- Provide support to the software development teams as required to assist with resolution of escalated tickets.
- Debug assigned defects related to applications and provide recommendations for resolving root cause.
- Develop software fixes in accordance to established procedures and SDLC process.
- Prepare and document build of software products and participate in the change control process.
- Assist with deployments of software products into QA and Production environments
- Explain problems and/or solutions to end users, management and non-technical team members in laymen’s terms.
- Mentor other software developers on best practices and provide peer review of code changes
- Provide hardware and software recommendations to manager.
- Provide process improvement ideas to manager.
- Keep current with Microsoft software development trends
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status or any other status protected by law.